RETURNING A PRODUCT
0800 062 2568
you must phone the office first before returning items to arrange the return and gain a returns number etc
we will usually arrange a courier collection of the battery as lithium batteries are NOT accepted by the post office or any other couriers
admin office 2
VAT registration number: GB292711006
Our 14-day cancellation period on unused items begins the day after the goods are received by the customer.
1-Year Warranty. A replacement will be arranged for all defective products returned, subject to verification of the stated defect.
Unless otherwise specified, all our products come with a 1-year warranty, which comes into effect on the date of original purchase, under normal, non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
Customers will pay return post charges for all items they ordered by mistake.
All products presumed faulty by the buyer and returned to us must be checked and the fault verified by us. If the fault is confirmed, a replacement will be issued.
Buyers will only be reimbursed for return postage costs if we find the item to be faulty once tested by our team.
If a buyer orders an item by mistake for any reason, the original delivery charge will not be refunded.
Please call us with warranty defects 0800 062 2568
Payment and Shipping
We currently accept payment through all major credit and debit cards.
We also accept payments through PayPal. There is no need to register a PayPal account, as PayPal accepts credit and debit cards directly.
PayPal is free to use, secure and offers buyer protection. Click to see the instruction: Card payment via PayPal.:Card payment via PayPal
When is my payment taken?
Your payment will be taken immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, so that items can be shipped out by the end of the following business day.
Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to processing orders quickly, once the checkout process has been completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience this may cause you.
If you have any difficulties while checking out, please feel free to reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.
Are card transactions safe?
Absolutely! In fact, it’s statistically safer to use your credit card over the internet than in a restaurant or department store. Payments are made through PayPal or WorldPay servers, and these use Secure Sockets Layer (SSL), an encryption technology that works, to protect the personal information of customers.
A shipping charge will be displayed when you enter your full address at checkout.
Shipping usually takes 1-2 working days.
UPS is our current courier, using a fully tracked service.
We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours, excluding weekends and holidays.
Most of the items we carry are in stock and will be shipped on the same day you place your order, excluding weekends and holidays.
The standard shipping method is UPS. Your order will be delivered to the shipping address within 1 to 5 business days after being shipped from our warehouse. If you need other, faster delivery, such as Express Delivery, please email us. The shipping fee will be added to your order, based on the weight and size of the goods.
The shipping fee will not be refunded if the customer makes a mistake with there own shipping address as we are still charged by the courier if a mistake has been made and sometimes charged for the return journey of the parcel ..
We do not store credit card details, nor do we share customer details with any third parties.
Purposes of the processing
We only process personal data from the input fields in order to process establishing contact. The processing of data is also necessary and applicable in cases where contact is established via email.
The only other personal information which is processed is when the form is sent, to prevent the contact forms being misused and to guarantee safety in our information technology systems.
Duration of storage
Information is deleted as soon as it is no longer necessary for achieving the purpose of its collection. For personal data gathered from input fields on the contact forms and those forms that have been sent via email, information is deleted when the conversation with the user ends. The conversation is ended when it is clear from the circumstances that the data subject has conclusively resolved.
The additional personal data acquired in the sending process will be deleted after a period of seven days at the latest.
We hereby inform you that we may collect, process and use personal data, in so far as is necessary, through electronic data processing (EDP) for the purpose of establishing, modifying the content of, or changing the purchase contract (contract of sale).
The fulfilment of the contract of sale, of which you as a customer are one of the contracting parties, represents permission at the level of European law for us to process your personal data (Art. 6 para. 1 lit. b DS-GMO).
Terms and Conditions
The following terms and conditions apply to all transactions made through this website. Please read the following terms and conditions carefully before accessing or purchasing in this website as no other terms apply. By using or accessing this website, you acknowledge that you have read and agree to these terms.
Disclaimer and Limitation of Liability to the Website
Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operations, contents, information and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for any particular purpose. You agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operations, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
emails will be sent to you from our company and also others related such as trust pilot .
Disclaimer and Limitation of Liability to Products sold
Except otherwise specified, all our products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to the products sold in this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold on this website, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our website arising from any product sold on the web site is the price of the product(s) ordered. In no event are our website, its directors, officers, employees, and representatives liable for special, indirect, consequential, or punitive damages related to the product(s) sold.
Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
Technical Support & Contact Info
Battery Shop Sussex Ltd
Call: 0800 062 2568
VAT registration number: GB292711006
2.1 Any Order you place will constitute an offer capable of acceptance by us. We will not be obliged to accept an Order and we reserve the right to refuse an Order without giving any reason.
2.2 You may cancel an Order at any time until Confirmation of Order, except that you may not at any time cancel any Order for Goods that are customised to meet your particular requirements.
2.3 Each Order if accepted by us shall constitute a separate severable contract.
2.4 Should you cancel the Order for Goods for any reason not notwithstanding 8.1 8.2 and 8.3 we reserve the right to charge a “restocking fee”, which will be an amount equivalent to 25% of the price payable by you and all delivery and collection costs.